Support Services

1st Line Helpdesk Analyst

Compass Community

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Office Base: Rustington

Salary: £19,300 - £21,000 (D.O.E)

Hours: 37.5 per week

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We are seeking to appoint a 1st Line Helpdesk Analyst to undertake a full-time permanent post. The purpose of the role will be to provide office-based support to the group’s users across all offices, children’s homes and schools. The role will involve working closely with the Group Head of IT and other members of the IT team to ensure the smooth running of the IT service.

Main Duties

On a day-to-day basis, you will be:

  • Answering phones calls to the IT Helpdesk
  • Logging and assigning tickets on the helpdesk database
  • Basic configuration and support of laptop and PC computer equipment for staff
  • To provide support for the Microsoft Office and two in-house databases
  • Configuration and support of mobile phones for staff
  • Basic user administration tasks
  • Delivery of equipment
  • Other tasks as deemed necessary by the Head of IT or IT Service Manager

Experience and Abilities:

  • The ability to work with staff at all levels
  • Be able to support, repair and maintain PC and laptop equipment
  • Have a good working knowledge of Windows desktop operating systems
  • Have a good working knowledge of the Microsoft Office suite of applications
  • Have a calm and polite telephone manner, with a customer support focus.
  • A keen interest in computing and Information Technology in general.

It is the nature of work of Compass that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are therefore expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the job description and have to be undertaken.

The Compass Community values equality and diversity across our workforce and aims to ensure our staff community is reflective of the diversity of the children and young people within our care. In support of this commitment we welcome applications from individuals of Black, Asian and ethnic minority backgrounds.

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