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Privacy Policy

Foster Carer Applicant Privacy Policy

“Compass Fostering” is a trading name for companies in the group as listed below. This policy relates to Foster Carer enquiries and applicant for the following legal entities part of the group with parent company of Compass Community Limited:

  • Compass Fostering Central Limited
  • Compass Fostering East Limited
  • Compass Fostering London Limited
  • Compass Fostering North Limited
  • Compass Fostering South Limited
  • Compass Fostering Wales Limited
  • Compass Fostering West Limited

Compass Fostering is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with www.compassfostering.com.

By accessing this website, you acknowledge and fully understand our Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

In this privacy policy references to “we”, “us” and “our” are to Compass Community Limited. References to “our Website” or “the Website” are to www.compassfostering.com.

As a “data controller”, we are responsible for deciding how we process personal data about you. We take your privacy seriously and we are fully committed to protecting your personal data at all times. We will only process your personal data in accordance with applicable data protection laws, adhering to the principles (as applicable) contained in the GDPR. Our Data Protection Officer is responsible for ensuring that this privacy notice is maintained. That post is held by Jamie Wright, Group Finance Director.

 

What information we collect and how
The information we collect via the Website may include the following:
Your personal details you knowingly provide us with through forms and email, such as name, address and/or telephone number etc. Your IP Address. This is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website. Data recorded by the Website which allows us to recognise you and your preferred settings. This saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. If you proceed past the initial enquiry stage then we will gather more information on you throughout the Assessment process.

Use of information for live applications
We have 4 points of information gathering during the process.

  • Initial web form
  • Suitability telephone conversation
  • Initial home visit
  • Indepth Assessment process
Stage Type of information gathered Reason for gathering data
Initial web forms Basic contact details as per enquiry form To assess applicants suitability / ability to become a foster carer and ensure all children’s safeguarding laws are met
Suitability telephone conversation More comprehensive personal information gathered
Initial home visit Assessment of the applicants home / safety of environment etc.
In-depth assessment process Fully comprehensive, detailed information e.g. health, criminal records, financial suitibility etc.*

*A further privacy notice will be required at the assessment stage to allow for local authority checks and DBS procedures etc.

  • All personal data is excluded from the below timelines whilst an application is still live.

Use of information for closed applications

Closure Stage Maximum time data held once closed Reason for holding data
No contact 24 months Remarketing / reopening of applications
Contact made 24 months
After initial visit 5 years
During Assessment process 5 years

Where we store your information

All personal data is stored initially on the website server. It will be stored there for a maximum of 30 days in order to ensure the correct processing whilst it is passed to our in-house database system, FosterTrack. All references to data storage above refer to the storage of data on FosterTrack and not the website.

Completing any of our web forms will also sign you up to our mailing service (see more below). Details entered will then be stored on Mailchimp until you choose to unsubscribe.

Any time that personal information must be requested of an applicant via email, this will be input/logged on Fostertrack and then the email be deleted.

What we do with your information

We use information gathered at initial enquiry stage, combined with cookies, in order to market to other potential foster carers and employees. We also use it in order to keep in contact with you throughout the process. This includes making telephone calls and sending SMS messages to the number that you provide. It also includes home visits to the address you provide.

Cookies

Our website uses cookies for statistical analysis, to improve user experience, to monitor user behaviour and to alter information presented to users based on their preferences. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis. We do not otherwise track any information about your use of other websites. We will not share your data with any third party. Most web browsers automatically accept cookies, however you may delete, or disable cookies in your browser settings. Please note that you may not be able to take full advantage of a website if you disable cookies.

Analytical research

Google Analytics/Double Click

Our website uses Google Analytics, a web analytics service provided by Google. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html. We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on the website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page http://www.google.com/settings/ads/onweb#display_optout.

Email marketing

Newsletters/updates

If provided, we will use your email address to send you regular updates on articles posted on our website and things we think may be useful to you in your journey as a foster carer, through email marketing software. You can choose to unsubscribe from these emails at any time.

Marketing using audience building

Facebook

If provided, your email address may be used to create custom audiences on Facebook. Custom audiences are used to deliver advertisements to website visitors on Facebook based on email addresses. We do this in order to target other potential foster carers / potential employees through pre-defined criteria set by the marketing platform. We use this data in accordance with Facebook’s Data Use Policy which can be found under: http://www.facebook.com/about/privacy/.

Conversion tracking

Google Adwords/Bing Ads

This website uses Google AdWords and Microsoft Bing Ads conversion tracking features on certain pages. If you contact us online, the destination page will have code on it that will help us understand the path you took to arrive on that page. Whilst this information is not personally identifying, we may use AdWords or Bing services in order to serve advertisements to you based on the pages you visit on our website.

Your rights

You may make a formal request for access to personal data and/or special category data that we hold about you at any time. This is known as a Subject Access Request. Such a request must be made in writing and we must respond within one month. Please note that under the GDPR we are permitted to extend the one month time period for responding by an additional two months where, in our view, your request is complex or numerous in nature. We may also charge a reasonable fee based on administrative costs where in our view your request is manifestly unfounded, excessive or a request for further copies. Alternatively, we may refuse to comply with the request in such circumstances. For further details on subject access requests and the types of request listed below, please refer to our Subject Access Request Policy and Procedure.

Under certain circumstances, by law you also have the right to request:

  • to have your personal data corrected where it is inaccurate;
  • to have your personal data erased where it is no longer required. Provided that we do not have any continuing lawful reason to continue processing your personal data, we will make reasonable efforts to comply with your request;
  • that your personal data be transferred to another person;
  • to restrict the processing of your personal data where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending, or you require us to keep it in connection with legal proceedings; and
  • to object to the processing of your personal data, where we rely on legitimate business interests as a lawful reason for the processing of your data. You also have the right to object where we are processing your personal information for direct marketing purposes. We have a duty to investigate the matter within a reasonable time and take action where it is deemed necessary. Except for the purposes for which we are sure we can continue to process your personal data, we will temporarily stop processing your personal data in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights, we will permanently stop using your data for those purposes. Otherwise, we will provide you with our justification as to why we need to continue using your data.

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us.

Staff Applicant Privacy Policy

This policy relates to staff recruitment for the following legal entities part of Compass Community Children’s Services Limited (“Compass”):

  • Compass Community Limited
  • Compass Children’s Homes Limited
  • Compass Children’s Homes Kent Limited
  • Compass Fostering Central Limited
  • Compass Fostering East Limited
  • Compass Fostering London Limited
  • Compass Fostering North Limited
  • Compass Fostering South Limited
  • Compass Fostering Wales Limited
  • Compass Therapeutic Family Assessment Service Limited

Compass is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our recruitment portal, compasscommunityweb.eploy.net.

By accessing this website, you acknowledge and fully understand our Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement. In this privacy policy, references to “we”, “us” and “our” are to Compass. References to “our Website” or “the Website” are to compasscommunityweb.eploy.net.

As a “data controller”, we are responsible for deciding how we process personal data about you. We take your privacy seriously and we are fully committed to protecting your personal data at all times. We will only process your personal data in accordance with applicable data protection laws, adhering to the principles (as applicable) contained in the GDPR. Our Data Protection Officer is responsible for ensuring that this privacy notice is maintained. That post is held by Jamie Wright, Chief Financial Officer.

What information we collect and how the information we collect via the website may include the following:
Your personal details you knowingly provide us with through forms and our email, such as name, address, telephone number, CV etc. Your IP Address. This is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website. Data recorded by the Website which allows us to recognise you and your preferred settings. This saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. If you proceed past the initial web form & CV upload stage then we will gather more information on you throughout the Application process.

Use of information for live applications We have 5 points of information gathering during the process.

  • Initial web form & cv upload
  • Application form
  • Suitability telephone conversation
  • Interview
  • HR compliance checks (references, DBS & work chronology)
Stage Type of information gathered Legal basis for gathering data
Initial web form & CV upload Basic contact details as per enquiry form, plus CV To assess applicants suitability / ability to become an employee of a leading children’s services provider and ensure all children’s safeguarding laws are met.*
Application form More comprehensive personal information gathered
Suitability telephone conversation Assessment of the applicants relevant experience and suitability to the role
Interview / induction Assessment of the applicants relevant experience and suitability to the role

*Further information on pre-employment checks can be seen in the Privacy Policy (HR Workforce)

  • All personal data gathered will be stored whilst the application is still live.
  • An application form is no longer considered live from the point at which the person starts employment with Compass, or the date that the application is closed.
  • Any time that personal information must be requested of an applicant via email, this will be input/logged on eploy and then the email be deleted.

Use of information for closed applications

Stage Maximum time personal data held once closed Reason for holding data
Application form started 12 months Talent pool in order to consider candidates for future posts, allowing applicants to easily re-enter the process.

Where we store your information

Personal data collected directly by us is stored on our recruitment portal, eploy. Data will also, at times, be stored on a secure internal network drive in order to allow for correct processing.

What we do with your information

We use information gathered at initial enquiry stage, combined with cookies, in order to market to other potential foster carers and employees. We also use it in order to keep in contact with you throughout the process. This includes making telephone calls and sending SMS messages to the number that you provide.

Cookies

Our website uses cookies for statistical analysis, to improve user experience, to monitor user behaviour and to alter information presented to users based on their preferences. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis. We do not otherwise track any information about your use of other websites. We will not share your data with any third party. Most web browsers automatically accept cookies, however you may delete, or disable cookies in your browser settings. Please note that you may not be able to take full advantage of a website if you disable cookies.

Analytical research

Google Analytics/Double Click

Our website uses Google Analytics, a web analytics service provided by Google. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html. We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on the website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page http://www.google.com/settings/ads/onweb#display_optout.

Email marketing

Newsletters/job alerts

If provided, we may use your email address to send you updates on the service, as well as alerts on job vacancies and opportunities. You can choose to unsubscribe to these emails at any time.

Marketing using audience building

Facebook

If provided, your email address may be used to create custom audiences on Facebook. Custom audiences are used to deliver advertisements to website visitors on Facebook based on email addresses. We do this in order to target other potential foster carers / potential employees through pre-defined criteria set by the marketing platform. We use this data in accordance with Facebook’s Data Use Policy which can be found under: http://www.facebook.com/about/privacy/.

Conversion tracking

Google Adwords/Bing Ads

This website uses Google AdWords and Microsoft Bing Ads conversion tracking features on certain pages. If you contact us online, the destination page will have code on it that will help us understand the path you took to arrive on that page. Whilst this information is not personally identifying, we may use AdWords or Bing services in order to serve advertisements to you based on the pages you visit on our website.

Your rights

You may make a formal request for access to personal data and/or special category data that we hold about you at any time. This is known as a Subject Access Request. Such a request must be made in writing and we must respond within one month. Please note that under the GDPR we are permitted to extend the one month time period for responding by an additional two months where, in our view, your request is complex or numerous in nature. We may also charge a reasonable fee based on administrative costs where in our view your request is manifestly unfounded, excessive or a request for further copies. Alternatively, we may refuse to comply with the request in such circumstances. For further details on subject access requests and the types of request listed below, please refer to our Subject Access Request Policy and Procedure.

Under certain circumstances, by law you also have the right to request:

      • to have your personal data corrected where it is inaccurate;
      • to have your personal data erased where it is no longer required. Provided that we do not have any continuing lawful reason to continue processing your personal data, we will make reasonable efforts to comply with your request;
      • that your personal data be transferred to another person;
      • to restrict the processing of your personal data where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending, or you require us to keep it in connection with legal proceedings; and
      • to object to the processing of your personal data, where we rely on legitimate business interests as a lawful reason for the processing of your data. You also have the right to object where we are processing your personal information for direct marketing purposes. We have a duty to investigate the matter within a reasonable time and take action where it is deemed necessary. Except for the purposes for which we are sure we can continue to process your personal data, we will temporarily stop processing your personal data in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights, we will permanently stop using your data for those purposes. Otherwise, we will provide you with our justification as to why we need to continue using your data.

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us.